below is a list of some of our frequently asked questions

Q: Where is Hotel Yountville?
A: Our address is: 6462 Washington Street, Yountville, California 94599

Q: How do I get to the hotel?
A: Please check out our Location Page.

Q: When is Check-In and Check-Out for Hotel Yountville?
A: Check-In is at 4:00 p.m. and Check-Out is at 12 p.m.

Q: What does the Destination Fee cover?
A: Hotel Yountville implements a $65 USD per room, per night destination fee plus tax. Services and amenities included in the destination fee are:

  • Glass of wine during check-in
  • Unlimited use of the hotel bicycles
  • Complimentary self-parking
  • Complimentary in-room refreshment center stocked daily
  • Complimentary fresh LaVazza coffee in the Great Room daily
  • $50 meal credit to Heritage Oak
  • Wireless, high-speed Internet access in guest rooms and common areas
  • Unlimited local telephone calls
  • Transportation within the Town of Yountville on Friday & Saturday evenings
  • Unlimited use of the hotel fitness center
  • Bottled water and towels
  • PressReader, a Digital Newsstand
  • Bedside reader

Q: Is free WiFi available?
A: Yes! WiFi is available in all areas and is free of charge.

Q: Do you allow smoking on the property? In the rooms?
A: All guest rooms and public spaces are 100% non-smoking.

Q: What is your cancellation policy?
A: Our cancellation policy allows for reservation modifications and cancellations up to 7 days prior to date of arrival in order to receive a refund of the 1st night deposit. Cancellations after this time would forfeit the deposit. To enable us to guarantee your reservation, we require a deposit of your first room night, plus 15% occupancy tax, $45 destination fee and 0.3% California tourism assessment, at time of booking. 

Q: Do you have an early departure fee?

A: Yes, the early departure fee is the full rate + taxes for the night.

Q: Do you have onsite parking? How much is parking?
A: Yes, we offer complimentary self-parking.

Q: What are the hours of the restaurant?
A: Our restaurant, Heritage Oak Café is located on property and open daily from 7:00 a.m. – 4:00 p.m.

Q: Does Hotel Yountville offer room service?
A: Yes, we offer in-room dining until 9:30 p.m.

Q: How do I book a meeting?
A: Fill out an online Request For Proposal form and book your next meeting at Hotel Yountville.

Q: Are pets allowed?
A: Yes, we allow pets. There is a non-refundable pet fee of $150 per animal. Pets must be on leash at all times on property and they are not allowed at the pool unless they are a service dog.

Q: Do you have an onsite Spa?
A: Yes, The Spa is onsite. Visit The Spa page to check out our natural therapies and treatments.

Q: What are some of the local attractions?
A: Yountville off site activities include wine tasting, ballooning or live entertainment. Whether it be golfing, hiking, biking or shopping throughout Napa Valley, let us assist you. Please visit our Things To Do page.

Still have a question? Contact us at 888-944-2885 or for more information.